Touchpoint

src: s-media-cache-ak0.pinimg.com A touchpoint can be defined as any way a consumer can interact with a business, whether it be person-to-p...

Customer experience systems

src: mapr.com Customer experience systems are business and operational support systems (BSS/OSS) intended to help service providers to impr...

Frequent-flyer program

src: pictures.mightytravels.com A frequent-flyer program ( FFP ) is a loyalty program offered by an airline. Many airlines have frequent-...